FAQs

What Shipping Methods Are Available?

Most of our products get shipped from the US and Canada. Therefore you'll need to check on the 'my cart' page if your country is supported. HOW LONG WILL IT TAKE TO GET MY PACKAGE?

How Long Will It Take To Receive My Package?

Normally, these items take less than a week. Otherwise, please take a look at our 'shipping policy' page for more details.

Do You Ship Internationally?

Yes, we do.

What Shipping Methods Are Available?

It depends. Most of the time we use express shipping.

What Payment Methods Are Accepted?

We accept PayPal and all credit cards. We also accept Crypto payments too.

Is Buying On-Line From Your Shop Safe?

Yes, it is. Our site is very safe. We have it fully encrypted with the highest level of encryption.

How Do I Place An Order?

Click on the add to cart icon, and then click on your shopping cart when you're ready to checkout and enter your payment details.

Do I Need An Account To Place An Order?

Yes, you do. This way you can track your order.

Who Should I Contact If I Have Any Queries?

Just send us an email, and we'll look into it for you.

How Can I Cancel My Order?

Once you open an account in our store, you'll be able to manage your order from there.

How Do I Track My Order?

There are two ways. The easiest way is by clicking on the Track order link on the top menu bar of our site (Home page). Or, you can Just send us a chat or email and we'll track it for you.

Do You Offer Any Product Warranties?

Unfortunately, we don't. Most of our products come with a lifetime warranty.

Do You Offer Refunds?

Yes, we do. However, we only issue refunds on products that you claim you haven't received due to shipping issues. After we verify this with the shipping company, we will then issue a refund right away.

How Long Do Refunds Usually Take?

If you used Paypal, then refunds to credit/debit cards usually take 2-5 business days; however, it can take up to 30 days depending on the card company involved. If you used Coinbase, then the refund will appear after 1-2 days.

Can I return or exchange the product that I ordered?

Unfortunately, as stated on each of our product pages, we don't offer any returns or exchanges. All of our products are oil-related (consumable) products, therefore it's a one way transaction.
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